Frequently Asked Questions
Is a purchase of a product/service automatically a donation?
Why does ROOTS & BRIDGES combine charity with products?
To support charities, Roots & Bridges offers products whose profits are used to support disadvantaged people.
Does ROOTS & BRIDGES earn money from products? How does my purchase support the projects?
Can I return products?
Sollte ein Produkt nicht Ihren Vorstellungen entsprechen, haben Sie die Möglichkeit, es innerhalb von 14 Tagen nach Erhalt zurückzusenden. Bitte beachten Sie, dass die Produkte unbenutzt und originalverpackt sein müssen. Kontaktieren Sie unseren Kundenservice, um den Rücksendeprozess zu starten.
How long does shipping take?
The delivery time is usually 2-3 working days. This information does not include weekends or public holidays.
Why do products arrive separately?
What payment methods do you offer for product purchases?
Do I have to pay customs or import fees?
Customs duties and import fees for orders shipped within the EU are not incurred. For deliveries to non-EU countries, additional duties, taxes, and fees may apply. For more information about customs duties, please refer to http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and for import turnover tax to http://auskunft.ezt-online.de/ezto/Welcome.do, as well as specifically for Switzerland to http://xtares.admin.ch/tares/login/loginFormFiller.do.